Returns and shipping
Most orders ship within 2-4 business days from the date of purchase. Please be aware that orders shipped to an address other than the verified billing address may require an extra processing time to ensure data is validated appropriately.
Packages are shipped Monday – Friday, 9:00am to 5:00pm Eastern Standard Time.
All sales made online are final and returns or exchanges are not available at this time. If you notice your product to be defective, please contact us at within 3 business days with a picture of the defect, if possible. Silky CurlsTM is a hand stitched product and we make every effort to ensure the product is suitable before shipping. If your item is defective we truly apologize for the inconvenience and will gladly provide an exchange. We will not allow an exchange if the item has any signs of use. We are aimed to providing the highest level of customer service and encourage you to contact us if you have any questions, concerns and/or feedback.